Privacy

• If you have any questions or concerns regarding our privacy policies or procedures, or if you would like to review, verify or amend your personal information, please do not hesitate to contact us.
  
  
• We may be reached toll-free, 24-hours-a-day, at 1-866-846-5841 or by email at customerservice@canadiantire.ca. Alternatively, you may write to us at:
  
  Privacy Advisor
  Canadian Tire Financial Services Limited and Canadian Tire Bank
  P.O. Box 2000
  Welland, Ontario
  L3B 5S3
  fax: 905-735-2644
  
  
• Review our detailed Canadian Tire Financial Services Privacy Communication.

Complaint Resolution

Canadian Tire Bank has established a written procedure to handle customer concerns or complaints. If you would like a copy of our complaint resolution process, please contact us using the toll-free number located on the reverse of your Card.

Alternatively, you may write to us at:

Canadian Tire Bank
P.O. Box 12000
Station Main
Welland, Ontario, L3B 6C7
Fax: 905-735-2644

Also, if you have a complaint about any obligation of Canadian Tire Bank under a consumer provision of the Bank Act, you may file a written complaint with the Financial Consumer Agency of Canada (FCAC) at:

Financial Consumer Agency of Canada
6th Floor, Enterprise Building
427 Laurier Ave. West
Ottawa, Ontario K1R 1B9