Identity Watch FAQs

Identity Theft Protection Identity Watch Frequently Asked Questions
 

Frequently Asked Questions and Answers

  1. What is identity theft?
  2. How does Identity Watch help me?
  3. What does Identity Watch cover?
  4. What do I do if my cards are lost or stolen?
  5. How much is an Identity Watch membership?
  6. Who can apply for an Identity Watch membership?
  7. How do I apply for an Identity Watch membership?
  8. How do I make a request?
  9. Is there a trial period?
  10. Will the Identity Watch program protect my personal information?
  1. What is identity theft?
    • Identity theft happens when thieves steal personal identification from wallets, from mailboxes and garbage, and from personal information you share on the Internet. They use this valuable information to obtain credit and commit fraud. As a victim, you could face a long and costly process of closing bad accounts, opening new ones, and repairing a damaged credit record. You may even be denied jobs and loans.
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  2. How does Identity Watch help me?
    • Attempting to resolve identity fraud issues on your own can be complicated and time consuming. If a wallet belonging to you, your spouse or dependent child (up to 21 years of age) is lost or stolen, the Identity Watch team will respond immediately by canceling all registered cards, assuming all risk and responsibility for fraudulent charges and monitoring your credit and providing access to credit specialists to help you better understand & manage your credit.
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  3. What does Identity Watch cover?
    • We provide a comprehensive range of services, including, card registration, emergency cash transfer (charges for any cash transfer will be applied to the credit card you designate), traveler protection (charges for any money advanced will be applied to the credit card you designate) and personal convenience services. More information...
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  4. What do I do if my cards are lost or stolen?
    • If you are a member of the Identity Watch program and your registered cards are lost or stolen, call us immediately. We will contact your card companies and ask them to cancel your cards and issue replacements. In some cases, such as a lost debit card, you may need to request the replacement directly from your financial institution. After we notify your card companies, we will send you a confirmation letter and a new card registration form.
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  5. How much is an Identity Watch membership?
    • Membership in the Identity Watch program is available for a low monthly fee of $8.49, plus applicable taxes. This membership fee covers services for you, your spouse and dependent children up to the age of 21, and, if your cards are lost or stolen, includes 6 months of Daily Credit Monitoring (valued at about $90) at no additional charge – so you can be alerted to any potential fraudulent activity.
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  6. Who can apply for an Identity Watch membership?
    • Identity Watch is a program offered by Canadian Tire Financial Services and is available to all Canadian Tire Cardmembers at this time.
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  7. How do I apply for an Identity Watch membership?
    • To apply for the Canadian Tire Identity Watch program, call 1-866-217-1104 toll-free.
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  8. How do I make a request?
    • To report a lost or stolen wallet or for a member benefit inquiry, call the Identity Watch Member Benefit Hotline at 1-866-217-1104.
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  9. Is there a trial period?
    • There is a 30 day trial period. If you are not completely satisfied with your membership, you may cancel within the first 30 days after your date of enrolment.
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  10. Will the Identity Watch program protect my personal information?
    • We value your privacy and will not release any of your information to any third parties (with the exception of those set out in the Benefits Guide and related documents) without your expressed permission.
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